Terms of Service
Last Updated: 11 August 2025
1. AGREEMENT TO OUR LEGAL TERMS
We are APOSTILLE SOLUTIONS LTD (‘Company‘, ‘we‘, ‘us‘, or ‘our‘), a company registered in England and Wales with company number 14203109 at 314 Midsummer Court, Midsummer Blvd, Milton Keynes MK9 2UB.
We operate the website https://apostillesolutions.co.uk (the ‘Site‘), as well as any other related products and services that refer or link to these legal terms (the ‘Legal Terms‘) (collectively, the ‘Services‘).
We specialise in legalising UK documents for international use, including providing Apostille certificates from the UK Foreign, Commonwealth & Development Office (FCDO).
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (‘you‘), and APOSTILLE SOLUTIONS LTD, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the ‘Last updated’ date of these Legal Terms. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
We recommend that you print a copy of these Legal Terms for your records.
2. INFORMATION ABOUT US & HOW TO CONTACT US
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
APOSTILLE SOLUTIONS LTD
314 Midsummer Court,
Midsummer Blvd,
Milton Keynes,
MK9 2UB
United Kingdom
Email: info@apostillesolutions.co.uk
Phone: +44 (0) 2080950105
3. OUR SERVICES & SERVICE TIMES
3.1. The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
3.2. We endeavour to meet the timeframes stated for each service we provide; however, these timeframes are intended as guidance only and are not guaranteed. Should we be unable to meet the specified timeframe, each case will be reviewed individually to determine whether compensation is appropriate. This review will take into account all relevant factors, including the nature and impact of the delay.
3.3. Please note that delays caused by circumstances beyond our control, such as actions by third parties (including the FCDO, postal services, or embassy processing times), technical issues, or other unforeseen events, will not be eligible for refunds.
3.4. If your document requires solicitor certification, this will add at least one working day to the overall processing time. This is a guideline only and not a guarantee, as we work with external solicitors who manage their own schedules. We are not liable for solicitor-related delays, and this time does not form part of the advertised service timeframes.
3.5. For our Same-Day Urgent e-Apostille Service, orders must be placed before 10:00 a.m. (UK time) for same-day processing to be attempted. This cut-off time is strictly enforced, and only orders received before 10:00 a.m. are eligible for a refund of the difference between the urgent and standard e-Apostille service fees if same-day completion is not achieved. Whilst we will use all reasonable efforts to process qualifying orders on the same day, this service cannot be guaranteed. Orders placed after the 10:00 a.m. cut-off will still be processed on a best-effort basis; however, they are not eligible for any refund in the event that same-day completion is not possible.
4. PLACING AN ORDER & OUR CONTRACT WITH YOU
4.1. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
4.2. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the service. This might be because of unexpected limits on our resources, an issue identified with the document provided, or because we are unable to meet a delivery deadline you have specified.
5. PRICING AND PAYMENT
5.1. We accept the following forms of payment:
– Visa
– Mastercard
– American Express
– Apple Pay
– Google Pay
– Revolut Pay
– Paypal
– Link
– Ali Pay
5.2. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.
5.3. All prices displayed on the Site are inclusive of VAT, where applicable. We may change prices at any time. All payments shall be in GBP.
5.4. You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorise us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
5.5. We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address.
6. DELIVERY, COURIERS, AND SCANS
6.1. We are not responsible for any delays caused by postal or courier services, including but not limited to Royal Mail and DHL, either in the delivery of documents to us or in the return of documents to you. Once we have dispatched your document and provided you with the relevant tracking information, our liability ends.
6.2. We do not assume liability for any loss or damage to your documents once they are in the possession of a courier service. Similarly, we do not take responsibility for any documents sent to us until they are physically received and acknowledged by our team.
6.3. We offer a document scanning service for an additional fee, providing a digital copy of your document after processing. This service is offered on an as-available basis and is not guaranteed with every order. If we are unable to provide the scan, the fee for the scan service can be reimbursed if requested.
7. YOUR RIGHT TO CANCEL AND REFUNDS
7.1. Your Right to Cancel. If you are a consumer, you have a legal right to cancel your contract with us within 14 days of placing your order (the “Cooling-Off Period”) without giving any reason.
7.2. Starting the Service Early. By placing an order and sending us your documents, you give us your express consent to begin providing the service before the end of the Cooling-Off Period.
7.3. How You Lose Your Right to Cancel. You acknowledge that your right to cancel will be lost once our service is fully performed (for example, once your document has been successfully processed and legalised by us).
7.4. Refunds for Cancellations.
(a) If you cancel your order before we have started any work (such as solicitor certification or submission to the FCDO), you will be entitled to a full refund.
(b) If you cancel after we have started work but before the service is fully performed, you must pay us for the work we have completed. The amount will be proportionate to the services performed and may include our administrative fees and any costs we have already paid on your behalf.
(c) Return of Documents. If you cancel your order after you have sent us your documents, we will deduct the cost of returning the documents to you from any refund owed.
7.5. Other Refunds. Our policies for refunds relating to FCDO rejections are covered in other sections of these terms.
8. FCDO REJECTIONS & ADDITIONAL REQUIREMENTS
8.1. Rejection from the FCDO. If your document is rejected by the FCDO, we will disclose and discuss the reasons with you. The possibility of a refund for the FCDO’s fee depends on the reason for the rejection:
(a) Refundable Rejections: If the rejection is due to a reason outside of our reasonable control (for example, the signature on the document is not recognised by the FCDO’s database), we will refund the FCDO’s fee to you (£40 for Standard/Express Service, £35 for E-Apostille Service) if, and only if, the FCDO issues a refund to us for the submission.
(b) Non-Refundable Rejections: The FCDO does not issue refunds for documents submitted without the correct prior certifications. Therefore, if the rejection is due to a failure in preparation (such as a missing solicitor certification that you were advised was required but chose not to purchase), no refund of the FCDO fee can be offered.
(c) Our Error: If the rejection is due to an error on our part, we will take responsibility for the costs of rectifying the issue and resubmitting the document.
In all cases, we will discuss your options with you, which may include amending and resubmitting the document at an additional cost.
8.2. Solicitor Certification. Upon receiving a document, we will verify whether it requires solicitor certification. If certification is necessary and was not purchased, you will have the option to add this service. If you choose not to proceed, we will provide a partial refund and return your document. The refund will consist of your total payment minus the return shipping cost and any administrative fees incurred.
9. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
9.1. We are responsible for foreseeable loss. If we fail to comply with these terms or do not use reasonable care and skill in providing the service, we are responsible for loss or damage you suffer that is a foreseeable result of our actions. Loss or damage is foreseeable if it is an obvious consequence of our failure or if it was contemplated by both you and us at the time the contract was made.
9.2. We do not exclude or limit liability where it is unlawful. Nothing in these terms shall limit or exclude our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any matter where it would be unlawful to exclude or restrict liability, including your statutory rights as a consumer.
9.3. We are not liable for business losses. We provide services for domestic and private use. If you use the services for any commercial or business purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
9.4. Limit on our liability. Subject to clause 9.2, our total liability to you for all other losses arising from this contract shall not exceed the total price paid by you for the specific service order to which the claim relates.
9.5. We are not liable for third-party delays. As stated elsewhere in these terms, we are not liable for delays, loss, or damage caused by third parties outside of our reasonable control, such as the FCDO, embassies, or courier services.
10. INTELLECTUAL PROPERTY RIGHTS
10.1. We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the ‘Content’), as well as the trademarks, service marks, and logos contained therein (the ‘Marks’).
10.2. Our Content and Marks are protected by copyright and trademark laws and treaties in the United Kingdom and around the world. The Content and Marks are provided in or through the Services ‘AS IS’ for your personal, non-commercial use or internal business purpose only.
10.3. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately.
11. YOUR OBLIGATIONS & USER REPRESENTATIONS
By using the Services, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Legal Terms; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise; (4) you will not use the Services for any illegal or unauthorised purpose; and (5) your use of the Services will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).
12. PROHIBITED ACTIVITIES
You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:
– Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
– Trick, defraud, or mislead us and other users.
– Circumvent, disable, or otherwise interfere with security-related features of the Services.
– Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.
– Use any information obtained from the Services in order to harass, abuse, or harm another person.
– Use the Services in a manner inconsistent with any applicable laws or regulations.
– Engage in unauthorised framing of or linking to the Services.
– Upload or transmit viruses, Trojan horses, or other harmful material.
– Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.
– Attempt to impersonate another user or person.
– Copy or adapt the Services’ software.
– Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.
– Use the Services as part of any effort to compete with us.
13. PRIVACY AND USER DATA
13.1. Privacy Policy. We care about data privacy and security. Please review our Privacy Policy: https://apostillesolutions.co.uk/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.
13.2. Data Transfer. The Services are hosted in the United Kingdom. If you access the Services from any other region, you are transferring your data to the United Kingdom, and you expressly consent to have your data transferred to and processed in the United Kingdom.
13.3. User Data. We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
14. TERMINATION
These Legal Terms shall remain in full force and effect while you use the Services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON, INCLUDING FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION.
15. OTHER IMPORTANT TERMS
15.1. Modifications and Interruptions. We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services. We cannot guarantee the Services will be available at all times.
15.2. Governing Law and Jurisdiction. These Legal Terms and any dispute or claim arising out of them shall be governed by and construed in accordance with the law of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim. However, if you are a consumer residing in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
15.3. Corrections. There may be information on the Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.
15.4. Indemnification. You agree to defend, indemnify, and hold us harmless from and against any loss, damage, liability, claim, or demand, including reasonable legal costs and expenses, made by any third party due to or arising out of: (1) your use of the Services; (2) your breach of these Legal Terms; or (3) your violation of the rights of a third party.
15.5. Electronic Communications. Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.
15.6. Miscellaneous. These Legal Terms and any policies posted by us on the Services constitute the entire agreement between you and us. Our failure to exercise or enforce any right or provision shall not operate as a waiver of such right or provision. We may assign any or all of our rights and obligations to others at any time. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the validity of any remaining provisions. No joint venture, partnership, employment or agency relationship is created between you and us as a result of these Legal Terms.